On April 20-21, 2012, the University of Texas-Austin hosted the annual International Symposium on Online Journalism. Here’s some of what I learned, separated by topic:
News Org Content
- 75% of traffic flow on news sites these days is to story pages (versus home pages).
- News orgs must innovate at every dimension to be successful today (and not simply hire a “chief innovation officer.”
- News orgs should empower individual reporters — and all of their abilities, in all of their worlds — to brand content in individual, persistent URLs.
- Bullets within long-form stories and investigative pieces are your friend.
- Transparency goes beyond how to produce the news. It also involved getting access to experts and officials and people they would never otherwise get to meet. For example, do Q/As with your experts to provide a chance for people without access to ask questions. (John White, deputy editor for online, Winnipeg Free Press, Canada)
- Data is changing the way we tell stories, and changing the definition of who a journalist is (Aron Pilhofer, interactive news editor, The New York Times)
- A definition of data journalism: “I am not talking here about statistics or numbers in general, because those are nothing new to journalists. When I talk about data, I mean information that can be processed by computers.” Paul Bradshaw (prof in UK)
- Data stories are a mix of craft and art. News applications should be made for craft. Ask: Who are your users? What are their needs? What can we build to fulfill their needs? (Brian Boyer, news applications editor, Chicago Tribune Media Group)
- Don’t do the map if it is not useful. Consider this nursing home graphic from the Chicago Tribune. Though the editors had geo-location data, the “fancy” map wasn’t going to be useful to people. (Brian Boyer)
- Data art is not useful. You need to tell a story. (Alberto Cairo, lecturer in visual journalism, University of Miami)
- We have to create presentation layers and exploration layers. Consider the Visual Information-Seeking Mantra: “Overview first, zoom and filter, then details-on-demand” — Ben Shneiderman (1996). Give an overview, and THEN let them zoom, filter and get all those details. You cannot have one of these without the other. (Alberto Cairo)
- We must embrace complexity. But you have to arrange it in a way that the human brain can understand. (Alberto Cairo)
- Data is a record for people. To make that record speak to people, you have to make it come to life. When you are bringing it to life, you have to make editorial decisions. Which bits of the data are important? (Alastair Dant, lead interactive technologist at Guardian News & Media, London, UK)
- Fractions of a second: An Olympic Model by NYT: http://www.nytimes.com/interactive/2010/02/26/sports/olympics/20100226-olysymphony.html
- How Twitter Spread Rumors During the Riots by the Guardian: http://www.guardian.co.uk/uk/2011/dec/07/how-twitter-spread-rumours-riots
- The Obameter by Politifact: http://www.politifact.com/truth-o-meter/promises/obameter/
- “What one word describes your current state of mind?” by NYT: http://www.nytimes.com/interactive/2010/11/01/us/politics/2010-election-wordtrain.html
- “Where does the Westside start?” by the LA Times: http://projects.latimes.com/mapping-la/debates/westside/
- The New Yorker app for the iPad is more popular than the Wired Magazine app because iPad is all about long-form.
- Mobile tablets have a different audience time than general Web reading (iPad=6pm-11pm versus 7am-5pm for Web pages).
- 8 trillion SMS sent in 2011. TRILLION!
- You don’t necessarily need a mobile app. Check website logs to see what people are using and then develop for those devices, platforms.
- Some imperatives for mobile success: Nurture a first-rate mobile web site; position core apps strategically; select and align dedicated mobile professionals; harmonize experiences across platforms; assume that mobile is different than Web platforms; empower internal mobile editorial champions; secure multi-level executive support; strengthen content delivery systems; use mobile devices IN THE FIELD (so powerful in Libya, in Egypt!); drive other platforms’ success with mobile. (From Louis Gump, vp of CNN Mobile)
- Premium real-time alerts should be focused on very practical content. (From JV Rufino, head of Inquirer Mobile in the Philippines)
- Choice is your solution to making money on mobile; give them choice between getting ads or doing a subscription. (From William Hurley, co-founder of Chaotic Moon)
- We are losing words that have significance and meaning in our search for that mass audience. (From William Hurley). (I think we are losing words also as we write for a 140-character limit)
- Oh and do you have a refrigerator strategy yet? (Not enough users yet to make the effort perhaps but definitely start thinking about your television strategy.)
- People who identify themselves online are more likely to post and re-post stories, a deeper engaged behavior than commenting; people with pseudonyms more likely to superficially comment.
- Make opinions of users matter on your website. Really collaborate with communities members, and not just invite them to crowdsource.
- Journalists must be engaged in social-media realms, must become part of the community (helps build audience for the group).
- Considering privacy is important; people define privacy according to and reaction to situations they don’t like (J. Richards Stevens of University of Colorado at Boulder)
- Gulf between the ways that tools appear to work and the ways they actually work; what producers and designers don’t understand is that the interface is the product. (From J. Richards Stevens)
- Aesthetics and the architecture of the site create psychological effects on the way people feel about the place (and the product/brand). (From J. Richards Stevens)
- Interfaces have a responsibility to communicate to users the choices in privacy of data etc. (From J. Richards Stevens)
- Stop thinking that you are smarter than everyone younger than you are. Start building your brand for someone younger than 50. (John White, deputy editor for online, Winnipeg Free Press, Canada)
New Business Models
- Be innovative and think about partnerships with the unusual such as the Winnipeg Free Press’ News Café, which combines journalism with a Third-Place restaurant. (John White)
- Create community focal points.
- Failure in any of these experiments has to be built in. (Ben Ilfeld, founder and COO, Sacramento Press)
- For innovation, it’s important to know what metrics you want to hit before you scale the idea. Assess success before scaling and expanding (Ben Ilfeld)
- Sacramento Connect brings together community blogs etc. Build on already established community networks!
- If you cannot find the knowledge, create a forum to get it.
- Move beyond advertising
- Recognize the value in training and in helping to create content and helping others create content.
- Consider funding via community events
- Supplying tools isn’t enough to create a successful media outlet. That’d be like having a scalpel and bring told to operate.
- Start-ups are going to answer the question of monetizing journalism. (Bob Metcalfe) “We will see a million experiments and a few of them are going to work.” (Dan Gillmor)
- For-profits and non-profits (news orgs) have essentially the same problems. The distinctions between traditional journalism and “other” need to lie in other kinds of characteristics. (Bob Metcalfe)
The following is from a keynote by Jim Moroney, publisher & CEO, Dallas Morning News, and chairman of the board, Newspapers Association of America)
- There is no one model for news orgs; there are many models. It’s about finding what works for your org.
- $42.2 billion 2007 to 20.6 billion in 2011 print ad revenue: Only four years for 50% to evaporate.
- No longer a mass audience. We are publishing for a “mass intelligence audience.” But that’s not the same thing as an elite audience.
- The value of content is created along two axes: relevance and differentiation. Content that is irrelevant to you has no value to you. If something is not differentiated, it becomes a commodity, and therefore has less value. Every news publication has the who, where, when, what, so the 5Ws are now a commodity.
- Go deep on certain categories. We cannot be all things to all people.
- Four trillion ad impressions in marketplace in 2011; more than 1 trillion were from Facebook alone.
- Online ad revenue growth will not match dollar for dollar your losses in print ad revenue. You have to cross-subsidize your journalism beyond advertising.
- Audiences are developing two reading zones: the work, laptop, information zone and then the long, leisurely read of the tablet.
- 42% of tablet news readers regularly read in-depth news articles, another 40% sometimes do this. These people are three times as likely to regularly read in-depth articles as they are to watch news videos, according to a recent Pew study.
- You can’t charge for commodity content.
- Build more subject matter expertise in newsroom and through affiliations, particularly universities, to produce and capture deeper content, to tap into that “mass intelligence” audience.
- We must preserve the scale of the newsroom with this strategy, but also need to develop other sources of revenue that is not advertising.
- Leverage your brand to create new revenue streams: offer social media, marketing and event-marketing services.
- Social media is about reputation (Dan Gillmor)
- We pay attention to SEO out of fear: If we build it, will they come? (Carmen Cano, digital managing editor, The Dallas Morning News)
- In one second there are: 2 new users to LinkedIn, 11 new Twitter accounts, 2200 tweets published, 3500 photos uploaded to Flickr, 8000 comments in Facebook, and almost 15000 status updates to Facebook (Carmen Cano)
- Pinterest generating more traffic on web sites than other social media (Carmen Cano)
- SEO –> SMO (Search Engine Optimization to Social Media Optimization) (Carmen Cano)
- Search, social are all about relationships (words, people, respectively) (Carmen Cano)
- Visits per visitor most important web metric, not page views. Time on site also can be misleading. (Carmen Cano)
- Facebook: not for breaking news; it is more about a conversation, simpler/strategic (Carmen Cano)
- SMO must be part of your SEO (Carmen Cano)
- Social, search, semantic = relationships, experience, which you cannot optimize (Carmen Cano)
- The Final-Mile Problem in journalism: getting content in front of the right audience (Chip Cutter, content editor, LinkedIn)
- Pay attention to what is being shared: among your connections, in your industry, beyond your industry (what’s popular across LinkedIn) (Chip Cutter)
- Let the community do some of the work for you: such as AccountingToday, which drove engagement by putting a link into one of the active accounting groups and adding a question at the end: “what are the weirdest tax deductions you have ever seen?” (Chip Cutter)
- Post, engage, post, engage; the cycle never really has to end. Start a credible viral loop. (Chip Cutter)
- Find the right content passion and obsession audiences. Ask questions and dive into the comments (answering questions, asking additional questions to keep the conversation going forward) (Chip Cutter)
- Look to the crowd to inform your reporting; try to latch onto a broad topic by tailoring your stories based on what users are sharing. (Chip Cutter)
- Share so frequently that you’re considered an expert (Chip Cutter)
- Ensure every story has a high-quality image attached (Chip Cutter)
- Write headlines that start conversations; it is no longer about cramming everything in there. You still want keywords, but these need to be about what starts a conversation such as asking a question or posing something in a way that drives a conversation (Chip Cutter)
- Build your own social network (Borja Echevarria, deputy editor, El Pais, Spain)
- You have to accept the loss of control over your news. (Borja Echevarria)
- Charge for your archive because people love it. (Borja Echevarria)
- Social media is how I build hope, inspire change and give back as a journalist (Jen Lee Reeves, interactive director of KOMU-TV and associate professor at the Missouri School of Journalism)
- There need to be fewer silos in academic. Talk to business schools, to computer science departments.
- Collaborations outside of academia too!
- Stop training for jobs that no longer exist (Mark Berkey-Gerard, Rowan University: From journalism students to local news entrepreneurs: A case study of technically media)
- Provide students with the opportunities to build products and then test the revenue sources around it (Mark Berkey-Gerard)
- Test new products (Mark Berkey-Gerard)
- Education right this second is being disrupted, and professors have the same problem journalists have.
Every time I go to a website to make a comment or buy something, it asks me for my username and password. After a couple failed tries, my instinct is to give up — though my desire to be obnoxious or to participate in consumerism ultimately vanquish and I persist until I break through. But, man, what a pain.
I was reading this New York Times article with interest: “Logging In With a Touch or a Phrase.”
Passwords are a pain to remember. What if a quick wiggle of five fingers on a screen could log you in instead? Or speaking a simple phrase? Neither idea is far-fetched. Computer scientists in Brooklyn are training their iPads to recognize their owners by the touch of their fingers as they make a caressing gesture. Banks are already using software that recognizes your voice, supplementing the standard PIN.
A couple years ago I conducted a bunch of interviews with regular Madison folk about their use of the Internet, particularly as that use pertained to information actions and community engagement. One of my side findings had to do with passwords. The number one reason these people — and these included often those like journalists and bloggers — did not participate in online forums or other digital spaces? PASSWORDS. They try once, maybe twice, but who can keep track of all of them?
If we could resolve the password issues, I suspect the amount of civic participation in online deliberative spaces would significantly increase.
And then I imagine what our coffeeshops would look like with all of us waving at our computers. We’d all be thinking: “Now, was it a five-finger motion that I recorded? Or something more jaunty?” Even this solution, I predict, would ultimately involve some choice gestures.
I can’t believe I am still trying to convince people that social-media tools can be a healthy, empowering, useful part of one’s information network. In the last week I’ve had the same conversation three times about why Twitter is not a phase and that it is a growing important part of gaining knowledge. I’m tired of having this conversation. Mostly it is with people who have never looked at a Twitter feed. I feel the same frustration for those people that I do when my 9-year-old says she dislikes a food though she has never tasted it. Ironically one of these people was my mother, who always got mad at me when I refused a food without trying it.
Of course I follow a lot of smart people on Twitter. The beauty of technology is that by giving us access to smart people who say smart things, technology can make us think we ourselves are smart too. It’s sort of like the narcoticizing of news: the postulation that people who consume news often feel as if they have participated in democracy simply by the act of reading. I’m all for it. In some ways, sharing online IS a new way to participate, as much as going to a meeting and making a statement. Both acts involve a motivation to contribute in some way.